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Submit a ticket and we'll reply by email. Real humans, not a ticket queue black hole.

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File a support ticket

Response times

  • Starter + Pro: within one business day (EU hours).
  • Agency: within four business hours (EU hours) plus on-call paging for production incidents.
  • Security reports: acknowledged within 48 hours regardless of plan.

Emergency: something posted that shouldn't have

  1. Open /queue and flip the global pause at the top - this freezes the agent and all pollers.
  2. Delete the offending post from the task's detail panel. This hits the platform's delete API.
  3. File a ticket above with the task ID if the content was sensitive. We'll coordinate a faster cache-purge with the platform where possible.

Status & incidents

Real-time status: status.marquiq.com. Subscribe to incident emails there - we don't auto-enroll you so you don't get noise. Historical post-mortems live on the changelog.

Frequently asked questions

How fast do you respond to support requests?

Starter + Pro plans: within one business day. Agency plan: within four business hours during EU business hours (09:00-18:00 CET). Urgent production issues (e.g. a connection posting the wrong content) get paged to on-call regardless of plan.

What should I include in a ticket?

If it's queue-related, include the task ID (copy from any queue item's 'Open thread' action). For posting issues, mention the platform and account label. Screenshots help if there's a layout glitch.

Can I talk to the AI assistant instead?

Yes - if you're on a paid plan, the in-app chat (bottom-right inside the dashboard) answers most product questions instantly and escalates to a human if it can't resolve the issue. The ticket form below routes to the same inbox.

Something was auto-posted and it shouldn't have been. Help.

Open the post in /queue, hit 'Delete + retract'. This calls the underlying platform's delete API and rolls the distribution task back to 'rejected'. If the platform has already propagated the post to followers, it will still appear in caches for minutes to hours - file a ticket with the task ID if the content is sensitive and we'll coordinate faster purge.

I was billed but my plan didn't upgrade.

Stripe webhook delivery can lag by a minute or two. If it still shows the old plan after five minutes, file a ticket with your Stripe receipt ID and we'll reconcile manually same-day.