Read the docs
Covers setup, connections, approval workflow, brand voice. Most questions answered in under 5 minutes.
Open docs →Chat with the assistant
Bottom-right bubble. Knows every page, every setting, every platform nuance. Escalates to a human if it can't solve it.
Email a human
support@marquiq.com for product questions, billing@marquiq.com for plan and invoice issues, security@marquiq.com for anything sensitive.
Email support →Response times
- Starter + Pro: within one business day (EU hours).
- Agency: within four business hours (EU hours) plus on-call paging for production incidents.
- Security reports: acknowledged within 48 hours regardless of plan.
Emergency: something posted that shouldn't have
- Open /queue and flip the global pause at the top — this freezes the agent and all pollers.
- Delete the offending post from the task's detail panel. This hits the platform's delete API.
- Email security@marquiq.com with the task ID if the content was sensitive. We'll coordinate a faster cache-purge with the platform where possible.
Status & incidents
Real-time status: status.marquiq.com. Subscribe to incident emails there — we don't auto-enroll you so you don't get noise. Historical post-mortems live on the changelog.
Frequently asked questions
How fast do you respond to support requests?
Starter + Pro plans: within one business day. Agency plan: within four business hours during EU business hours (09:00-18:00 CET). Urgent production issues (e.g. a connection posting the wrong content) get paged to on-call regardless of plan.
Where do I report a bug or regression?
Use the in-app chat (bottom right) — it routes to the same inbox as email. Include the task ID if it's queue-related; you can copy it from any queue item's 'Open thread' action.
Can I talk to a human instead of the AI helpdesk?
Yes. The chat widget answers common questions instantly, but escalation to a human happens automatically if you ask for 'a person' or the AI can't resolve the issue. You can also email support@marquiq.com directly.
Something was auto-posted and it shouldn't have been. Help.
Open the post in /queue, hit 'Delete + retract'. This calls the underlying platform's delete API and rolls the distribution task back to 'rejected'. If the platform has already propagated the post to followers, it will still appear in caches for minutes to hours — email security@marquiq.com with the task ID if the content is sensitive and we'll coordinate faster purge.
I was billed but my plan didn't upgrade.
Stripe webhook delivery can lag by a minute or two. If it still shows the old plan after five minutes, email billing@marquiq.com with your Stripe receipt ID and we'll reconcile manually same-day.